Privacy Policy

This Privacy Policy explains how Concierge Royale Ltd (trading as Chauffeur Royale) collects and uses personal information when you use this website or contact us about chauffeur services.

Registered address: International House, 6 South Molton Street, London W1K 5QF, United Kingdom
Privacy contact: info@chauffeurroyale.co.uk

We may collect the following information depending on how you contact us:

• Name, email address, and phone number when you submit an enquiry form
• Message content and service preferences you choose to share
• Preferred contact method (phone, email, or WhatsApp)
• Information you provide when you call, email, or message us directly
• Basic technical data that may be processed by our hosting provider to deliver the website securely

We do not take payment through this website and we do not offer instant online booking.

We use personal data to:

• Respond to your enquiry and arrange chauffeur or related services
• Contact you using your preferred method
• Maintain records of communications where reasonably necessary
• Improve how we operate our services and website
• Meet legal, regulatory, or insurance requirements where applicable

Our lawful bases may include consent, steps taken at your request before entering a contract, legitimate interests in running a professional chauffeur business, and legal obligations. The appropriate basis depends on the circumstances of each enquiry.

Submitting the contact form sends an enquiry only. No journey is confirmed until we agree arrangements with you directly.

Enquiries may be handled by phone, email, messaging apps, or our contact form. Please only share information you are comfortable providing for the purpose of your request.

We use Cloudflare Turnstile on our contact form to help protect against spam and abuse. Turnstile may process limited technical information (such as browser and device signals) to distinguish legitimate visitors from automated traffic. For more detail, see Cloudflare's privacy policy.

At the time of this policy, this website does not use non-essential analytics, advertising pixels, or similar tracking technologies in the site code.

If we introduce analytics or marketing tools in future, we will update this policy and our Cookie Policy before they are enabled, and we will request consent where required.

Current position: [Analytics tools used, if any — currently none on this website]

We do not sell your personal data. We may share information only where necessary, for example:

• Service providers who help us operate the website, email, or business systems
• Professional advisers where reasonably required
• Authorities or third parties when required by law
• [Third-party processors, if any — e.g. email/hosting provider]

We keep personal data only for as long as needed for the purposes described in this policy, including handling enquiries, providing services, and meeting legal or business requirements.

We retain personal data relating to an enquiry for 24 months after your first enquiry.

Under UK data protection law, you may have rights to access, correct, erase, restrict, or object to certain processing of your personal data, and to data portability in some cases. You may also have the right to withdraw consent where processing is based on consent.

To exercise your rights, contact info@chauffeurroyale.co.uk. You may also complain to the UK Information Commissioner's Office (ICO) if you believe your data has been handled unlawfully.

For privacy questions or requests, email info@chauffeurroyale.co.uk or write to International House, 6 South Molton Street, London W1K 5QF, United Kingdom. You can also use our contact page.